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Before we close out the year 2009 and move on to the new adventures that lie ahead in 2010, I wanted to take a moment to send a quick thanks to all of the people that have been a part of my experiences in the last year. Without each of you it would not [...]
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It is far too common that we read stories about horrific customer service experiences while the companies that provide outstanding customer service go unrecognized.
For those that have been around the blog for awhile, you will know that I have given recognition in the past and also offered suggestions on what one of my favorite companies, [...]
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Wow, I cannot believe it has been roughly five months since I stepped away from the day to day activities of running multiple blogs. While I have been away, there has certainly been a lot that has transpired – some good and some not so good.
The Good
Before we get to the “not so good” [...]
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The message that you are sending to your readers is crystal clear – at least in your mind.
Are you sure that your readers are receiving the same message?
While you will get a fairly good feel for whether or not you are on the same page with your readers based on the type of comments that [...]
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When the calendar turned to the new year, we talked about how that signifies an opportunity to start fresh and that the possibilities are endless. Steve, our trade show displays guru, left a comment during that discussion that mentioned a quote that he was going to try and live (more) by this year:
Yesterday is [...]
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