Scion Treats You Right

by derek on March 14, 2007 · 5 comments

When I posted my rant about Chevrolet over at My New Choice, I had commented that we have never experienced similar problems with any of the foreign cars we have owned.
Quality Car and Company
The vehicle that I own right now is a 2006 Scion tC and it has been an absolutely fantastic car. As a comparison to our experience with Chevrolet, I thought I would share this recent story with you. In the time I have owned my Scion, there have been two recalls and one was just repaired a few weeks ago.

Scion tC

The first recall was for the wind deflector on my sunroof, as their tests indicated a remote possibility it could shatter if hit with an object at high speed while open. The recall was repaired while I had my vehicle in for an oil change and there weren’t any problems. Much to my surprise, I received a model car (pictured here) a few weeks later with a letter from the Vice President of Scion apologizing for the inconvenience.
The second recall, which I just had repaired about two weeks ago, was for a faulty sensor on the side airbags. This had the potential to be a problem as the airbags could deploy if the doors were slammed to hard. The estimate for this repair was 2-3 hours so I scheduled it take place during another oil change to limit my time at the dealer. However, I also requested a loaner vehicle so I did not have to wait at the dealer and they gladly provided me with a car.

Scion tC Army Bag

Today I received another letter from the Vice President of Scion with an apology for the inconvenience related to this latest recall notice. In addition to the apology, the letter included a website and instructions for how I can select one of several gifts available to affected owners.
As you can imagine by the picture, I selected this green Army bag from the website. The other options included the following: a black bag like the one pictured here, a black laptop sleeve, a red Scion model car and the car pictured above. Since I already have one of the model cars, I opted against the red one and I no longer have a laptop so the laptop sleeve was out.
Touch of Class
It is small things like this that really make me happy to be a Scion owner. Of course the car itself has been outstanding but the attention to detail and the expression of gratitude to their customers is a trait not often found. When I compare this level of service to my experiences with Chevrolet…actually, there is no comparison as Scion has them beat hands-down.

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{ 4 comments… read them below or add one }

Leo March 16, 2007 at 1:39 pm

It’s always nice to get something back from these guys other than the usual “kick in the balls” and a sorry.
I never buy a car in it’s first production year, gives them an opportunity to work out the kinks first.

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derek March 16, 2007 at 3:01 pm

First year cars are tough but in the case of our Trailblazer, even 2nd year cars aren’t right. That car has been such a piece of crap but the Scion has been pretty solid.

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scion parts August 14, 2009 at 3:56 am

Good post. I certainly agree with your write-up. I believe that scion has always been a company of quality and innovation. It never fails to bring its consumers something to enjoy.

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Thomas January 20, 2010 at 11:26 am

Scion is made by toyota…and Toyota makes a darn good car. I have owned a Ford, a Nissan, and a Honda…guess which on broke down the most?

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