March 2009

It was two years ago that Derek published his first post here. As I skimmed over the posts he has made here over the time, I am amazed on how much Derek has kept up his blog to what it is now, how far he has come. It gives me inspiration that maybe one day, […]


Customer Service and YOU

by derek on March 6, 2009 · 58 comments

Is customer service alive? Let me clarify that… good, helpful customer service still alive? Some say yes, while others may say no. I am going to share with you a couple of stories on how Customer Service is dying and how it is still alive and kicking.    Customer Service is Dead In December 2007, […]


When I had told Derek that I wanted and was going to help him out, I had every intention of doing so. As my luck would have it, work and my personal life got extremely busy and I was left with little time for myself. Now things have smooth out (yay!) and life is back […]