It was two years ago that Derek published his first post here. As I skimmed over the posts he has made here over the time, I am amazed on how much Derek has kept up his blog to what it is now, how far he has come. It gives me inspiration that maybe one day, […]


Customer Service and YOU

by derek on March 6, 2009 · 58 comments

Is customer service alive? Let me clarify that… good, helpful customer service still alive? Some say yes, while others may say no. I am going to share with you a couple of stories on how Customer Service is dying and how it is still alive and kicking.    Customer Service is Dead In December 2007, […]


Happy Birthday To My Wife

by derek on April 17, 2008 · 27 comments

In honor of my wife’s birthday, I am taking a break from the blogs today – well, at least once she gets home from her morning working as a substitute teacher. While my wife might not be too fond of me disclosing her age, I figured that since this year I wasn’t traveling on her […]