Customer Service and YOU

by derek on March 6, 2009 · 58 comments

Is customer service alive? Let me clarify that… good, helpful customer service still alive? Some say yes, while others may say no. I am going to share with you a couple of stories on how Customer Service is dying and how it is still alive and kicking.    Customer Service is Dead In December 2007, […]


Building A Brand :: Red Staple Media

by derek on April 23, 2008 · 37 comments

When I first began blogging, I’ll admit that I really did not give much thought to creating a brand for myself and just jumped right in by signing up for a domain and hosting account. Now that I have been blogging for about a year and a half, I’ve been giving more and more thought […]


Speedlinking – Twittermania

by derek on April 21, 2008 · 12 comments

After initially resisting the wave of people signing up with twitter, I recently took the plunge and now understand why so many people have been talking about it. Once I signed up, one of the first things that I did (after following quite a few familiar faces – it felt like I was the last […]

{ 12 comments } :: Sorry, You Don't Cut It

by derek on April 16, 2008 · 17 comments

Sedo, the domain name broker, recently sold the domain for a nice little chunk of change – well, little as in $2.6 million little. While there aren’t too many people that would complain about pocketing $2.6 million for selling a domain name, unfortunately doesn’t quite cut it in terms of the most expensive […]